Our preference is to receive requests for a repeat prescription using our website. We require a minimum of two working days notice for prescriptions be be processed.
AS FROM 1 SEPTEMBER 2019 – If you require a prescription on the same day please be aware there will be a $30.00 fee for same-day service (whether faxed or collected) and a $10.00 fee for same-day service for under 14s. We appreciate this is an extra cost but “urgent” prescriptions add pressure and additional time demands to our team. We would encourage and support our patients to always manage their prescription needs by requesting repeat prescriptions several days before their medication runs out. If you are looking to order a same-day (urgent) prescription this needs to be done by 3pm.
We have an answerphone for leaving messages for prescription requests. When you phone us you will get an option to press 1 to leave a message for a prescription request. We would appreciate it if you could leave a message rather than speaking to a receptionist. Our preference is for requests to be made online but we recognize that this is not always possible.
Repeat prescriptions are only available for stable medical conditions which have had medication previously prescribed during a consultation by one of our doctors within the last six months.
If you are ordering a prescription to be faxed to a pharmacy we would appreciate it if you could pay for this through online banking. This will avoid the need to send you an account with an additional account fee. Our bank details are:
Travis Medical Centre Ltd, Westpac, New Brighton – 03 0814 0001790 00