Health Information

Health Navigator … we recommend this website; it contains useful information.


Update on Coronavirus (2019-nCoV) – May 2020

News – May 2020 

As from Thursday 14 May 2020 we are moving to Level 2 and will return to some of our normal services
but with restrictions.  The ongoing safety and well-being of our patients and staff is our priority and we
will be putting measures in place to support this.

Our important message to you is …
If you have respiratory symptoms (coughing, breathing problems, fever, sneezing, sore throats,
runny nose, cold and flu symptoms or any COVID-19 concerns) please STAY AT HOME and telephone us.

During Levels 3 and 4 we have found that telephone consultations have worked well in many situations
and we will continue to offer these when appropriate.  Many of our patients have enjoyed the convenience
and flexibility of telephone consultations.  Please be aware normal consultation charges will
apply to telephone consults.

Patients coming into the practice for in-person consultations will need to be screened – you will be asked
1) Have you been in contact with anyone with COVID-19 and 2) Do you have any respiratory symptoms,
or a fever?

We will be maintaining 2 metre distancing where possible and will only have 10 patients in the practice
waiting area at any time.  You may be asked to wait in your car, or you may prefer to wait in your car.

If you do wish to wait in your car, please phone the practice when you arrive so we know you are here.

Please sanitise hands when entering the practice.

We are going provide specific times for our 70+ patients – from 11:00am – 12:00midday daily for doctor
and nurse appointments.

Thank you for working with us to achieve a safe practice – we are looking forward to seeing you again.

Lastly and most importantly … if you have any concerns ring the practice.


There are dedicated websites with additional information


Other websites which may be helpful …

Information on self-care

Managing mental health well-being

Step by step guidance on self isolation

COVID-19 guidance in sign language


Handwashing is extremely important … remember to always follow these handwashing guidelines ..

Image result for hand washing procedure


WE WILL CONTACT you with your results from tests or referrals. If you don’t hear from us within two weeks please contact us and we will follow up.



Here are some links to websites that can provide helpful information:

Emergency Help:    On the left hand menu click on Emergencies & first aid and then Emergency help.

Crisis helplines:

Samaritans offers confidential and non judgmental support to anyone who may be feeling depressed or lonely or even contemplating suicide. They are available 24 hours a day 0800 726 666

Lifeline Aotearoa’s helpline and textline provides 24/7, confidential support from qualified counselors and trained volunteers. 0800 543 354 or text HELP (4357)

Kidsline is New Zealand’s original telephone counselling service for all kids up to 18 years of age. Kidsline is uniquely about kids being there for other kids – it is the only national child helpline in the world where every counsellor is a secondary school student. 0800 543 754


Youthline was created in 1970 and forms a collaboration of youth development organisations across the country. Youthline works with young people, their families and those supporting young people. 0800 376 633 or free text 234

If you think you, or someone you know, may be thinking about suicide, call the Suicide Crisis Helpline for support. 0508 828 865

Helping New Zealanders recognise and understand depression – this website encourages people to seek appropriate help. Sir John Kirwan, a former All Black, shares his experiences of depression on the site. 0800 111 757 or text 4202

Helping young Kiwis understand and deal with depression – The Lowdown encourages and enables them to seek help, or puts them in touch with trained professionals.

Information for mothers, fathers & families on Postnatal Depression & related conditions, such as anxiety and bipolar disorder. The website was set up by The Postnatal Depression Family/Whanau New Zealand Trust.

If you wish to talk to a trained specialist about sexual harm phone 0800 044 334, text 4334 or chat online.

Online videos about coping with suicidal thoughts.

Launched in 1997, the Immunisation Advisory Centre is a nationwide organisation based at the School of Population Health at The University of Auckland. They provide New Zealanders with a local source of independent, factual information based on international and New Zealand scientific research regarding vaccine-preventable diseases and the benefits and risks of immunisation. They also provide information and training for health professionals, national immunisation coordination and policy advice and research into many aspects of vaccines and vaccine-preventable diseases.

Making a few home improvements and changes can keep everyone safe from a fall.

General health information:

With all the new health apps available to download at the touch of a button, it’s often a challenge to know which ones can be trusted!  This website has useful information on the use of health apps.

You can call Healthline on 0800 611 116 for free advice from their trained registered nurses. Healthline is there to help you 24 hours a day, seven days a week. Phone calls are free from within New Zealand. If you need to talk to someone in your own language, Healthline can usually arrange this using an interpreting service.

The Canterbury District Healthboard’s patient information website; information on diagnosis.

Southern Rehab leads the way in providing interdisciplinary health and rehab across the South Island, and our services are now available onsite at Travis Medical Centre

ed health conditions, treatments and referral options. The information provided is specific to Canterbury, New Zealand.

“kidshealth” is a New Zealand website providing information about your children’s health. It is designed for New Zealand parents/caregivers and is a joint initiative between the Starship Foundation and the Paediatric Society of New Zealand.

Provides non-medical people in the United Kingdom with information about health and disease. The editorial team does this by writing evidence-based content on a wide range of medical and health topics.

Although UK sites are the primary links, some links are included to overseas sites so people from outside the UK may also find a useful resource.

Good information on skin and skin conditions e.g. eczema, skin cancers, psoriasis. It is the website of the New Zealand Dermatological Society Incorporated and was designed for both consumers and health professionals.

Cancer Society

If you or someone you know has cancer this website will give you information and access to support networks. The Cancer Society can help people get to medical appointments and have specialist staff ready to support people undergoing treatment. There is a telephone service to answer any questions, big or small.

This website is about helping your family make healthy choices every day. Here you will find fast, easy and low-cost recipes and tips. As well as fun and low-cost ideas to get kids moving.

Osteoporosis classes

Physical Sense Physiotherapy are running supervised exercise classes for people with osteoporosis. Visit the website for information.