HCH is a national ‘model of care’ programme that puts the needs of patients and their families at the heart of local healthcare delivery. GP and Practice owner, Dr David Pilbrow says “HCH means everyone at Travis Medical Centre is supported to continuously improve the care we provide to our patients. It means we put patients at the centre of everything we do. Our whole practice works together to ensure patients get the most appropriate care delivered by the most appropriate team member.”
Pegasus Health’s Chief Operating Officer and Deputy Chair of the national HCH Collaborative, Mark Liddle, says HCH is based on the principle that primary care is the foundation of a successful health care system, therefore improvements made here will deliver positive outcomes for our population and wider health system.
Patient Refunds … for patients’ with a credit balance wanting a refund please be aware that we process refund requests on Thursday afternoons and payments can only be transferred back into a bank account (we do not provide cash refunds). To request a refund please contact our administration team by midday Thursday (we will need you to provide us with your bank account details). Thank you.
Patient Satisfaction Survey
Travis Medical Centre would like to all patients who participated in our recent survey. The results were outstanding.
Overall Satisfaction Consultation Doctor:
Very satisfied – 90.03%
Satisfied – 9%
Overall Satisfaction Consultation Nurse:
Very satisfied – 90.08%
Satisfied – 9.2%
Overall Satisfaction Reception:
Very satisfied – 89%
Satisfied – 9.2%
Recommend to Colleague or Friend:
Very likely – 79.8%
Likely – 16.5%
We are also holding clinics for the shingles vaccine. This is now funded for people aged 65 – 80. Please note that we prefer to do these at a separate time to flu vaccinations.
Did you know you can pay online? You are welcome to pay by direct credit to our bank account. Please make sure to include your name and chart number (your ID number in our system). If you are not sure of your chart number please ask at reception.
Our account number is: 03 0814 0001790 00
We now have an automatic text reminder system which will send you a text message at 3pm the day before your appointment. Please keep us up to date with your mobile phone number.
Continuity of Care, Access to Appointments and our Did Not Attend Fee … unfortunately there are times when patients make appointments
but do not attend their appointments. This is disruptive to the practice and most importantly means that the appointment slot has
been deprived from another patient. This does not support our position of providing continuity of care and access to appointments,
therefore to try and reduce our level of DNA’s we are introducing a standard DNA fee that will apply if a patient does not attend their
appointment and does not contact the practice prior to their appointment to cancel. Every time a patient DNA’s they will
automatically be charged a $25.00 DNA fee.