Travis Medical Centre is a friendly general practice dedicated to providing the highest quality care possible to you and your family, to ensure total peace of mind.
Quality Connection Respect Trust
Delivering high quality Working together in partner- To always show respect To be both trusted
care to out patients and ship across the community for each other, our staff, and trustworthy.
community. and within our team. our patients and our community.
To strive for continuous
improvement in every-
thing we do.
He waka eke noa | We’re all in this together
News – June 2020
Some changes to how you will be able to order prescriptions …
We want to make sure you have a variety of methods of ordering your repeat prescriptions at Travis Medical Centre,
please be assured you will always be able to ring the practice and order your prescriptions but if you would like to
electronically order your prescriptions these options are also available to you. Refer to our Repeat Prescription
page for details on repeat prescription options.
News – May 2020
We wish to inform our patients that as from Thursday 14 May Dr Chima has retired from practice.
Please be assured your healthcare and well-being are our main priority and we are pleased to advise
that Dr Paul Theobold will be returning to Travis Medical Centre to support Dr Chima’s patients over
the coming months.
We understand this news may be distressing as many of Dr Chima’s patients will have had a longstanding
relationship with him, if you have any concerns about your healthcare needs going forward we encourage
you to ring the practice and discuss this with us.
As from Thursday 14 May 2020 we are moving to Level 2 and will return to some of our normal services
but with measures in place to keep our patients and staff as safe as possible. As has been our main focus
during Levels 4 and 3, the ongoing safety and well-being of our patients and staff is our priority and we
will be continuing with safety protocols to support this.
Our important message to you is …
If you have respiratory symptoms (coughing, breathing problems, fever, sneezing, sore throats,
runny nose, cold and flu symptoms, loss of smell or any COVID-19 concerns) please STAY AT HOME
and telephone us.
During Levels 3 and 4 we have found that telephone consultations have worked well in many situations
and we will continue to offer these when appropriate. Many of our patients have enjoyed the convenience
and flexibility of telephone consultations. Please be aware normal consultation charges will
apply to telephone consults.
Patients coming into the practice for in-person consultations will need to be screened – you will be asked
1) Have you been in contact with anyone with COVID-19 and 2) Do you have any respiratory symptoms,
or a fever?
We know distancing is one of most effective means of eliminating COVID; we will be maintaining 2 metre
distancing where possible and will only have 10 patients in the practice waiting area at any time.
You may be asked to wait in your car, or you may prefer to wait in your car.
If you do wish to wait in your car, please phone the practice when you arrive so we know you are here.
If you are coming into the practice please leave all extra items such as handbags, coats and keys in your
car. Also where possible come into the practice alone; support people should wait in the car unless
Please ALWAYS sanitise hands when entering the practice.
Unfortunately we are NOT able to send text appointment reminders; we apologise for any inconvenience
and will look to resume this service as soon as possible.
Thank you for working with us to achieve a safe practice – we are looking forward to seeing you again.
Prescriptions will continue to be faxed to your selected pharmacy – do not come to the practice to collect
Thank you to all our patients who have wanted to make payments during Level 3. We are able to take
PayWave and Eft-Pos transactions, plus credit card transactions over the telephone.
Lastly and most importantly … if you have any concerns ring the practice.
IMPORTANT NOTICE – As from 19 March 2020 ALL prescriptions will be faxed to your nominated pharmacy.
We will be TEMPORARILY removing the collection option for prescriptions.
We have temporarily reduced the cost of faxed prescriptions to $20.00 during this time.
News – November 2019
We have some exciting news about our ConnectMed Patient Portal! We are sure you are already experiencing the benefits of making your
appointments online; we are now planning to extend this service even further to include being able to order your prescriptions through the
portal and some messaging abilities with your doctor. We anticipate this will become available on Monday 2nd December.
Two important areas which you need to be aware of …
- To access these benefits you need to have Level 2 access on ConnectMed, currently you have Level 1 access. We are encouraging ALL
of our patients to utilise the Level 2 access function.
- To do this we do require completion of a consent form (including signature) and a copy of some for of ID (e.g. a drivers licence) – these
forms are available at reception.
- An additional benefit that you will immediately be able to access when you to Level 2 is being able to receive your lab results through
the portal. You will receive an email notification
- advising you that you have results available in the portal.
- In the future we may remove the option to order prescriptions from our website – we will make sure this is communicated to our patients
in a timely way.
We are confident that these additional services will improve your access with the practice. If you want to find out more about the ConnectMed
patient portal site please check out their website …
Continuity of Care, Access to Appointments and our Did Not Attend Fee … unfortunately there are times when patients make appointments
but do not attend their appointments. This is disruptive to the practice and most importantly means that the appointment slot has
been deprived from another patient. This does not support our position of providing continuity of care and access to appointments,
therefore to try and reduce our level of DNA’s we are introducing a standard DNA fee that will apply if a patient does not attend their
appointment and does not contact the practice prior to their appointment to cancel. Every time a patient DNA’s they will
automatically be charged a $20.00 DNA fee.
Results – for more information on results please check the Health or Our Services pages.
Travis Medical Centre