Travis Medical Centre is a friendly general practice dedicated to providing the highest quality care possible to you and your family, to ensure total peace of mind.
MISSION STATEMENT
“Well-being, together”
VALUES
Quality Connection Respect Trust
Delivering high quality Working together in partner- To always show respect To be both trusted
care to out patients and ship across the community for each other, our staff, and trustworthy.
community. and within our team. our patients and our community.
To strive for continuous
improvement in every-
thing we do.
WHAKATAUKI
He waka eke noa | We’re all in this together
CHRISTMAS HOURS
No doubt, like us, you will be preparing for Christmas. Please be aware the practice
will be closed from midday on 24 December 2020 and will reopen onTuesday 5 January 2021.
Please get any prescriptions in before 22 December 202o to give us sufficient
time to process the request.
IMPORTANT INFORMATION – Alert Level 1
As of 22 September we have returned to Alert Level 1. What does this mean for you?
During all Alert Levels your health and well-being is our main concern, however, we will need
to adapt our service provision to meet the requirements of each level.
In Level 1 …
Please do not come into the practice if you are unwell. We will still care for you but
we need to keep our practice and reception as a “safe” environment. If you are feeling unwell
please phone the practice and we will “triage” you and assess how to best manage your care.
If you are coming into the practice we would encourage you to wear a face mask.
When entering the practice please use the QR Code (COVID tracing app)
and the hand sanitiser.
Please, as much as possible, come alone for your appointment. Do not bring a support person
or children to your appointment unless discussed prior with the practice.
If you are require a COVID test we can do this for you but you need to be triaged first and
booked into our COVID testing clinic, OR you can go directly to one of the following testing
centres –
Whanau Ora, 250 Pages Road, 7 days – 9am to 5pm
Airport End – 174 Orchard Road, 7 days – 9am to 4pm (12 August – 19 August)
Ashburton – Portacom, Ashburton Hospital, 10am to 2pm
News – July 2020
Travis Medical Centre is pleased to advise that Dr Brandon Rickards will be joining our team
from the 10th August, 2020.
Brandon will take over the care of Dr Chima’s patients; we are looking forward to having Brandon on-board
and know he will be a valued and respected addition to our team, by both our staff and patients alike.
Dr Rickards is not taking on any new enrolments at this time.
Dr Jennifer Walker IS currently taking on new enrolments – please contact the practice.
News – June 2020
Level 1 – what does it mean for us …
Our services will continue as normal, however we will remain vigilant with regard to the risk of COVID-19.
This means we will continue to screen patients coming into the practice for in-person consultations;
you will be asked two questions …
- Have you travelled, or been in contact with anyone who has travelled, overseas in the last two weeks?
- Do you have respiratory symptoms?
Hand hygiene is critically important, hand sanitiser still to be made available in foyer and near EftPos machine.
Please use the hand sanitiser when entering reception.
Telephone consultations will continue to be made available, we have found many of our patients are
enjoying the flexibility of telephone consultations – please consider requesting a telephone consultation
as an alternative to in-person consultations (normal charges apply).
As always … if you have any concerns ring the practice.
Some changes to how you will be able to order prescriptions …
We want to make sure you have a variety of methods of ordering your repeat prescriptions at Travis Medical Centre,
please be assured you will always be able to ring the practice and order your prescriptions but if you would like to
electronically order your prescriptions these options are also available to you. Refer to our Repeat Prescription
page for details on repeat prescription options.
News – May 2020
We wish to inform our patients that as from Thursday 14 May Dr Chima has retired from practice.
Please be assured your healthcare and well-being are our main priority and we are pleased to advise
that Dr Paul Theobold will be returning to Travis Medical Centre to support Dr Chima’s patients over
the coming months.
We understand this news may be distressing as many of Dr Chima’s patients will have had a longstanding
relationship with him, if you have any concerns about your healthcare needs going forward we encourage
you to ring the practice and discuss this with us.
IMPORTANT NOTICE – As from 19 March 2020 ALL prescriptions will be faxed to your nominated pharmacy.
We will be TEMPORARILY removing the collection option for prescriptions.
We have temporarily reduced the cost of faxed prescriptions to $20.00 during this time.
News – November 2019
We have some exciting news about our ConnectMed Patient Portal! We are sure you are already experiencing the benefits of making your
appointments online; we are now planning to extend this service even further to include being able to order your prescriptions through the
portal and some messaging abilities with your doctor.
Two important areas which you need to be aware of …
- To access these benefits you need to have Level 2 access on ConnectMed, currently you have Level 1 access. We are encouraging ALL
of our patients to utilise the Level 2 access function.
- To do this we do require completion of a consent form (including signature) and a copy of some for of ID (e.g. a drivers licence) – these
forms are available at reception.
- An additional benefit that you will immediately be able to access when you to Level 2 is being able to receive your lab results through
the portal. You will receive an email notification
- advising you that you have results available in the portal.
- In the future we may remove the option to order prescriptions from our website – we will make sure this is communicated to our patients
in a timely way.
We are confident that these additional services will improve your access with the practice. If you want to find out more about the ConnectMed
patient portal site please check out their website …
https://www.connectmed.co.nz/
Continuity of Care, Access to Appointments and our Did Not Attend Fee … unfortunately there are times when patients make appointments
but do not attend their appointments. This is disruptive to the practice and most importantly means that the appointment slot has
been deprived from another patient. This does not support our position of providing continuity of care and access to appointments,
therefore to try and reduce our level of DNA’s we are introducing a standard DNA fee that will apply if a patient does not attend their
appointment and does not contact the practice prior to their appointment to cancel. Every time a patient DNA’s they will
automatically be charged a $20.00 DNA fee.
Results – for more information on results please check the Health or Our Services pages.
Travis Medical Centre
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