“Well-being, together | Waiora, tahi”
Why have a GP
Your GP will be the doctor who know you best and can help you stay well with preventative healthcare and advice. They can also refer you to the most appropriate specialist if you need it. Generally it is better to try and see the same GP every time for long term health conditions to ensure you get the best care. However, all of our doctors are happy to see anyone if you really need an appointment that day.
You can access your results via the Well NZ App This should be your first method of finding out your test results.
If you have not heard from us after ten working days about your test results, please call us on 03 388 9686 and ask for a nurse to return your call with your recent test results.
For test results ordered by your Specialist or Midwife, please contact them directly.
PLEASE NOTE: You can have normal results in the presence of significant illness. It is important that you re-attend if your symptoms are persisting or any new symptoms develop.
If you wish to know more about what your laboratory tests mean, try www.labtestsonline.org it is important however, that all laboratory tests are interpreted in full clinical context. Your GP is the best person to do this.
Enrolling allows you to access our services at a reduced cost as we can get additional capitation funding from the PHO. If you don’t enrol you are charged as a casual patient at a higher rate.
It is your right to have a support person with you during your appointment. Feel free to bring someone with you if you would like. For certain procedures the doctor or nurse will ask you to have a chaperone (another member of staff).
Our medical centre is fully wheelchair accessible. We also have disabled car parking spaces and a bicycle rack.
If English is not your first language feel free to bring a friend or family member to help translate. Sometimes because of the type of problem you want to discuss this is not appropriate – in this case an interpreter can be found either by telephone or to come to your appointment with you. This is much easier to organise before your appointment so please tell us in advance if you would like this service.
Jess, one of our receptionists is able to sign language to help with our deaf and hearing impaired patients.
BP checks on lofty
We have a free to use machine which we have fondly named ‘lofty’. This is in our waiting room and can measure heights, weights and blood pressures. you are free to use it at any time during our opening hours. Reception staff can help you out if you need it.
What if I’m having trouble paying
We very much want to work with our patients to make sure their healthcare is affordable and doesn’t create undue stress or a barrier to coming to the doctor or nurse.
For patients struggling with payment please speak with Karen and we can discuss some payment options such as WINZ Redirection payments, automatic payments and funded programmes.
Students in consults
We are a learning practice and often have medical or nursing students in our consults. You will always be asked your permission for them to be present and we appreciate your co-operation, but its fine if you would rather have them step out.
Making a complaint
Our process starts with speaking to the staff member you would like to complain about if you feel comfortable, and hopefully this can be resolved. If you don’t wish to speak to them you can discuss your complaint with our practice manager. As a result of this you may wish to make a written complaint or progress the matter and the next steps can be discussed with you at this time.
Why do I have to pay?
The health care system in New Zealand is set up such that general practice gets some funding for each person enrolled at the medical centre (called capitation) – this amount of money is based on the person’s age and gender. It does not change if you don’t come to the doctors very often or if you come a lot. Our fees are carefully calculated to include this capitation and to be as fair as possible.
Sometimes we get additional funding from the government to help those who have poorer health, need to come to the doctors a lot in a short period of time or for specific conditions or treatments – your doctor or nurse will tell you if this applies to you at the time. If you genuinely cannot afford to pay for the doctors please see our links to support services that could help, and please discuss this with your healthcare team.