Privacy Statement – July 2026

This Privacy Statement explains how Travis Medical Centre collects, uses, stores and shares your personal and health information.

Personal information is any information that identifies you as an individual. Health information includes information about your health, disabilities, medical history, treatment and care. Throughout this statement, the term “information” refers to both your personal information and your health information.

Travis Medical Centre complies with the Privacy Act 2020 and the Health Information Privacy Code 2020.

If you have any questions about this Privacy Statement or how we manage your information, please contact our Privacy Officer.

Collection of your information

We collect your personal and health information so we can provide you with safe, effective and coordinated healthcare, communicate with you, and inform you about services that may be relevant to your health, such as screening programmes, recalls, reminders and community services.

Where possible, we collect information directly from you. We may also collect information from someone you have authorised us to speak with, such as a family member, whānau, support person or caregiver. Whenever practicable, we will collect information from you first unless there is a good reason not to, for example if you are unwell and unable to provide the information yourself.

To support your ongoing healthcare, we may also receive information from other healthcare providers and organisations involved in your care. These may include:

• Health New Zealand | Te Whatu Ora hospitals and specialist services
• Other general practices
• Medical specialists
• Laboratories and radiology providers
• Pharmacies
• Community nursing and allied health providers, including physiotherapists, midwives, dentists and optometrists
• Mental health and community support services
• ACC
• Government agencies where authorised or required by law, such as the Ministry of Social Development, Health New Zealand or Police.

Where required under the Health Information Privacy Code 2020, we will take reasonable steps to notify you when we collect your information indirectly, unless an exception applies. In many situations, you would reasonably expect this information sharing as part of your healthcare, such as receiving hospital discharge summaries, specialist reports or laboratory results.

We collect, use, hold and share your information in accordance with the Privacy Act 2020, the Health Information Privacy Code 2020, and other applicable health legislation.

How we use and share your information

We use your information to:

• Provide healthcare and treatment.
• Coordinate your care with other healthcare providers.
• Arrange referrals, prescriptions, investigations and follow-up care.
• Maintain accurate clinical records.
• Contact you by telephone, text message, email or post regarding appointments, recalls, screening programmes, test results and other matters relating to your healthcare.
• Meet our legal, funding and regulatory obligations.
• Support the safe and effective operation of our practice.

We share relevant information only when it is necessary for your care, where required or permitted by law, or to meet our contractual, funding and regulatory obligations.

This may include sharing information with:

• Hospitals and specialist services
• Laboratories and radiology providers
• Pharmacies
• ACC
• Other healthcare and community providers involved in your care
• Health New Zealand and other authorised health agencies where required by law

Where appropriate, we will discuss information sharing with you. However, there are circumstances where we may disclose information without notifying you first, such as where there is a serious threat to your health or safety or that of another person, or where disclosure is authorised or required by law.

Pegasus Health receives information from our practice to support the delivery of funded primary healthcare services, provide clinical support, and meet reporting and funding requirements.

If concerns are raised about the care or services we provide, we may disclose relevant information to our professional advisers, insurers, indemnity providers, legal advisers or regulators to investigate and respond appropriately.

Electronic health records

Our practice participates in HealthOne, a secure South Island electronic health record system that enables authorised healthcare providers directly involved in your care to securely access relevant health information, such as medications, allergies, test results, hospital summaries and GP clinical information. This helps support safe and coordinated healthcare.

HealthOne operates within the requirements of the Privacy Act 2020 and the Health Information Privacy Code 2020. Access is restricted to authorised healthcare professionals and is regularly audited.

If you wish to restrict the sharing of your information through HealthOne, please contact HealthOne Privacy on 0508 837 872 or healthone.privacy@pegasus.health.nz.

If you choose to register for MyIndici, some of your health information will also be available to you through the secure patient portal. Separate terms and conditions apply to your use of MyIndici.

Holding your information

We take reasonable steps to protect your information from loss, unauthorised access, use, disclosure or misuse.

Your information is stored securely in our electronic clinical record systems and is only accessible by authorised staff who require access to perform their duties.

We retain your health information for at least 10 years after the last health service we provide to you, or longer where required by law.

Your rights

You have the right to:

• Request access to the personal and health information we hold about you.
• Request correction of information you believe is inaccurate, incomplete or out of date.

If you would like to access or correct your information, please contact our practice. If another healthcare provider is better placed to respond to your request, we will let you know and, where appropriate, assist with transferring your request.

We will respond to your request as soon as reasonably practicable and within the timeframes required by the Privacy Act 2020.

To protect your privacy, we may ask you to verify your identity before releasing personal information.

If someone is acting on your behalf, we may ask them to provide evidence that they are authorised to make the request.

Privacy concerns or complaints

If you have any concerns about how we have collected, used or managed your information, please contact our Privacy Officer. We welcome the opportunity to resolve any concerns promptly and fairly.

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner.

Privacy

Our practice is committed to meeting our obligations under the Health Information Privacy Code (HIPC) to protect the privacy of your health information.  To ensure that we meet our obligations we have:

• trained our staff in the Health Information Privacy Code
• appointed a privacy officer.  The privacy officer for our practice is the Practice Manager.  If you wish to speak to her, please contact reception.
• developed a privacy policy for our practice
• have available a privacy brochure “Your health information, Know your privacy rights”.

For further information you can contact the Office of the Privacy Commissioner on 0800 803 909 or go to the website www.privacy.org.nz

Appointment Policy Reminder

Appointments at our clinic are in high demand. If you are unable to attend your scheduled appointment, please give us at least 2 hours’ notice so we can offer the slot to someone else in need.

If you do not attend your appointment without prior notice, a $20 fee will apply.

This policy applies to both children and adults.

We understand that emergencies happen, but repeated non-attendance affects everyone. Please be considerate and help us provide timely care to all our patients.

Thank you for your cooperation.

We are here to assist you and your family achieve your health and wellbeing goals.

The practice has a ZERO TOLERANCE approach to any verbal, aggressive or violent abuse and behaviour towards staff or patients.  If a patient or any person who attends an appointment at the practice is abusive or aggressive towards staff and/or other patients, you may be removed from our enrolled patients list.