“Well-being, together | Waiora, tahi”

MyINDICI

Book anytime …

MyIndici allows patients to book their appointment 24 hours a day, 7 days a week.

Save time …
See your test results online and order repeat prescriptions easily and quickly through the patient app.

Why this will help you with looking after your health …
We believe the patient app is an important tool in managing your healthcare, it allows you to book your appointments and order prescriptions when it best suits you, and not just during working hours.
Having access to your test results allows you to quickly see your results. 
The app is not designed to replace the quality of care we are committed to providing you; it is a tool to help you access the care you need quickly and seamlessly.

Registering for the patient App …
For all patients over 16 registering, the  App is easy and any of our reception team are very happy to talk you through the process.

Order your repeat prescription  

• This is available for routine prescriptions.    Please allow 3 working days for your GP/NP to complete.
• Please order your prescription via the designated prescription section of the portal.   
• Repeat prescriptions are at the discretion of your GP/NP and usual charges apply.   

View test results and other information  

• Results from tests that your GP, NP or nurse has arranged for you can be viewed on the portal once the Clinician has signed them off. This will be the primary method of communicating results for patients who are registered on the portal. 
• Please allow several days for these results to be loaded (certain results e.g., biopsies may take up to 10 days).  
•  Your GP may choose not to load certain more sensitive results onto your portal without talking to you first.  
• If the results have been labelled by your GP/NP as “normal” then this means your GP/NP is happy with the result (even if the results have been labelled abnormal by the lab). If you wish to discuss your results in more detail, a standard appointment is required.  

 Results that are ordered by the hospital or specialists will not necessarily come to your portal. Please contact your specialist team for these results. The specialist ordering the test is responsible for follow up and management of those results.  

See a list of your medical conditions, your immunisations

Secure messaging to your General Practice team   

• We ask that messaging be kept brief.   
• Messages may take up to three working days to be actioned.    
• Messages will not be checked in the evening and at weekends.  
• Please note GPs will not be available for messages out of hours or when they are on leave.   
• The portal function will be switched off for GPs whilst on leave and you will not be able to find their name on the list of providers. (Patients can ring the practice, or email the nurses or admin teams if necessary).  

 Charges for using the patient portal  

• Brief interactions will not be charged e.g., quick exchange of information.  
• Any charges will be at the discretion of the clinician.   

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If  your details are not correct in our system you will receive a message requesting you contact the practice first and update our records.