“Well-being, together | Waiora, tahi”

Terms of Operation

As with all businesses there are terms of trade please be aware of our terms of operation-

Fees – :

Payment is required at the time of the consultation or service.
There is a cost associated with providing quality service from our Practitioners and Nurses.  This includes appointments ( phone, video and in person) and advice given over the phone.

Unpaid Fees:

Unpaid fees / accounts are either text or emailed out  following the service.
Payment is due 7 days from the date of receipt of notice.
Any accounts that are unpaid at the end of the month will incur a $5.00 account fee.
Non-payment of accounts may result in the account being placed on hold, this will mean any consultations or services (including prescriptions) must be paid before being seen or script being sent to the pharmacy.
If an account remains unpaid and no communication is made with the practice to discuss the debt, your account may be lodged with our Debt Collection Agency, incurring additional costs associated with the debt recovery. At this time patients this may be asked to enroll elsewhere.

Missed Appointments:

A fee of $20 will be charged if an appointment (both adult and child) is missed without notification.  This includes telephone consultations.  Appointments must be cancelled at least 2 hours before the time to avoid a charge.

A fee of $75 will be charged for a missed minor surgery consultation.
A DNA for a home visit will incur a charge of $50.

Patient Portal:

We use MyIndici as our patient portal/App and recommend all our patients sign up to this service.
Access to the portal includes ordering repeat prescriptions, view test results, booking appointments and viewing your notes.

New Patients:

For new patients enrolling at Travis Medical Centre, we require 10 working days after receiving your enrollment before being able to be seen. This allows for any medical information to be transferred across.
All new patients (over 18) will be required to see our nurse prior to being able to make appointments with their GP/NP. This will be a 30 minute consultation ($30).

All patients over the age of 18 will be enrolled as their own account holder unless advised otherwise at the time of enrolment.

Website and Facebook:

Our website is our primary means of communication and we encourage our patients to visit the website regularly for updates and information . Please follow us on Facebook @TravisMCCHRISTCHURCH. 

• Our email address is reception@travismedical.co.nz

Respect/Manaakitanga:

As part of our practice values we care and respect for our patients and staff alike. To honor this we have a zero tolerance to any disrespectful behaviors to our staff. Patients who dishonor this may be asked to enroll elsewhere.